Privacy policy
Welcome to the Miracle-Manager Application, provided by Club Miracle Ltd. Before using our application, it is important to understand the terms and conditions of use. Please read the following policy carefully.
Introduction
Club Miracle is a global conciergerie with more than 1000 properties under management.
We have put together a nice package of management, operations and marketing tools all provided at no cost! to help property owners and agencies take advantage of the expanding vacation rental market.
What we collect, why, and how it is
shared
When you inquire, request service, or register, we collect contact information such as your name, address, phone number, and email. As rental businesses are our clients, this may include professional data.
We use
cookies and tracking tools on our app and may collect your IP address.
Guests data
We access guests data including:
Name, email, and phone number to provide our booking services as well as the reservation details including check in and check out dates, amount paid.
Guests data are shared for business purposes only and:
Will be used solely to provide our Services as per our Terms Will never be sold Will not be retained or disclosed beyond what is necessary
Cookie Policy:
This application uses cookies to recognise you and store small data files on your device. Cookies capture information like your IP address and site activity.
We use this data to remember your preferences and provide a more productive environment.
Transfer of data outside your
territory
We may store and process data globally, including via cloud services. These locations may have different data protection laws. By using our services, you agree to the transfer of your data for processing as outlined in this Policy.
Information security
We implement measures to minimize risks of data loss,
damage, or unauthorized access. However, absolute security cannot be
guaranteed, and the Service may still face certain security risks.
Data retention
We keep personally identifiable information as long as
needed for the purposes outlined. Once it is no longer necessary, we may delete
the data from our systems without prior notice.
Changes to the Policy
Miracle
Manager may update this policy from time to time. Users will be notified of any
changes, and it is the user's responsibility to review and accept the updated
policy when prompted.
Right to know
You have the right to request details about the personal
information we have collected, including categories, specific data, sources,
business purposes. We do not share anything with any third party.
Right to deletion
You can request the deletion of your personal data. We will remove all information not essential for normal business operations.
Data critical to our business
includes information needed to:
Provide our services
Address security or functionality issues
Comply with legal obligations
Right to non-discrimination
If you exercise your consumer rights:
We will not deny you any service
We will not charge you different prices or rates, including through discounts or penalties
We will not offer you a different level or quality of services
Do not sell my personal
information
We do not sell any personally identifiable information, such
as your name or contact details.
GDPR Notice
This disclosure is made in accordance with the European General Data Protection Regulation (GDPR):
As a data controller of our clients' personal data, we are dedicated to protecting your privacy in compliance with GDPR (2016/679, dated April 27, 2016). This privacy statement outlines when and why we collect personal information, how we use it, the conditions under which we may share it, and how we ensure its security. This statement applies to our products as well as our sales, marketing, and customer contract fulfillment activities. You have the right to withdraw your consent at any time and to file a complaint with the relevant supervisory data protection authority.
Your rights to your personal data
You have the following rights regarding your personal data:
The right to request a copy of your personal data held by Club Miracle.
The right to request correction of any inaccurate or outdated personal data.
If you are a customer, you can update your user profile by logging into the Miracle Manager Platform.
The right to request deletion of your personal data when it is no longer necessary for Club Miracle to retain it.
The right to withdraw consent for personal data processing at any time, such as for e-marketing communications. To withdraw consent for e-marketing, use the subscription management link in our communications. Note that you may still receive system messages and administrative communications, like order confirmations and account notifications.
The right to request that Club Miracle provide your personal data in a portable format to another data controller if the processing is based on consent or contract.
The right to request a restriction on further data processing if there is a dispute regarding the accuracy or processing of your personal data.
The right to object to personal data processing based on legitimate interest or direct marketing.
Location Data Collection and Usage
Location Data: Our application collects foreground and background location data from users who are part of the Miracle-Manager workforce team. This includes:
Type: Foreground and background location data, collected approximately every 15 minutes during active work hours.
Purpose: This data allows us to track workforce members for operational management, ensuring service quality and support for on-site tasks.
Duration: Location tracking ends automatically when the work shift is marked complete, ceasing both foreground and background location data collection until the next shift.
Data Sharing: Location data is only shared internally for business operations and is not sold or disclosed to third parties. It is only accessible to authorized personnel within Club Miracle Ltd. for operational purposes.
Privacy Request
You can submit a Privacy Request by sending it to: support@miracle-manager.com